WORK ATTITUDE AND SERVICE DELIVERY OF REFERENCE LIBRARIANS IN ACADEMIC LIBRARIES IN ANAMBRA STATE, NIGERIA

This study investigated the work attitudes and Reference service delivery in academic libraries in Anambra State. Two research questions were used for the study. A survey design was used in quantitative research. All the 31 librarians from the five academic libraries in Anambra State made up the study's target population. The questionnaire served as the data collection tool. Graphs, frequency tables, and percentages were used to descriptively analyse the acquired data. the work attitude and interpersonal skills that affected the services provided by reference librarians were frustration brought on by poor working conditions and a lack of enthusiasm for the reference services. The strategies for enhancing work attitudes, interpersonal communication skills, and service delivery of reference librarians in academic libraries in Anambra State call for reference staff to be well educated in their area of specialization, and reference staff to be made aware of the need to have passion and love for their work. The study showed that academic libraries in Anambra State do not have enough experience about the work being performed and taking part in regular evaluations of users' needs in order to know the best service to provide.